Return & Warranty Policy
We Accept Returns For:
✓ Damaged or defective items
✓ Wrong product delivered
✓ Missing parts
✓ Not satisfied with the product
🔄 How to Return (Within 15 Days of Delivery)
Step 1: 📲 Contact us on WhatsApp (03235280805) or Email (support@outfreed.com) with:
- Order number
- Photos/video of the issue (if applicable)
- Brief description
Step 2: ✅Get approval within 24–48 hours
Step 3: 🚚 Sit back and relax! We will arrange a Reverse Pickup from your doorstep, you don't need to go anywhere.
Step 4: 💸Receive replacement or refund within 5–7 working days .
🛡️ 10-Year Limited Warranty
Your OutFreed Wedge Cushion is covered under a 10-year limited warranty against:
- Foam deformation beyond normal use
Not covered: Wear and tear, stains, fabric fading, misuse, or damage from moisture/pets.
📞 Contact Us
WhatsApp: 03235280805 Email: support@outfreed.com
📍 Address: H777, ST 20, Phase 5B, Ghauri Town, Islamabad
🧡 Your comfort is our commitment.