Refund policy

We Accept Returns For:

✓ Damaged or defective items
✓ Wrong product delivered
✓ Missing parts
✓ Not satisfied with the product

🔄 How to Return (Within 15 Days of Delivery)

Step 1: 📲 Contact us on WhatsApp (03235280805) or Email (support@outfreed.com) with:

  • Order number
  • Photos/video of the issue (if applicable)
  • Brief description

Step 2: ✅Get approval within 24–48 hours

Step 3: 🚚 Sit back and relax! We will arrange a Reverse Pickup from your doorstep—you don't need to go anywhere.

Step 4: 💸Receive replacement or refund within 5–7 working days .

🛡️ 10-Year Limited Warranty

Your OutFreed Wedge Cushion is covered under a 10-year limited warranty against:

  • Foam deformation beyond normal use

Not covered: Wear and tear, stains, fabric fading, misuse, or damage from moisture/pets.

For warranty claims, contact support@outfreed.com or WhatsApp 03235289805 — we'll respond within 3 to 5 working days.

📞 Contact Us

WhatsApp: 03235280805  Email: support@outfreed.com

📍 Address: H777, ST 20, Phase 5B, Ghauri Town, Islamabad